Sale of our advice guides are subject to these terms and conditions.
Note that none of the matters set on this page will affect your statutory rights.
1 Advice Guides are letters emailed to you containing standard advice on specific situations along with (normally) a draft letter for you to use.
2. We will always try to ensure that the legal information contained in the Advice Guide is accurate and up to date, and that any draft letters set out in the Advice Guide are professionally drafted. However, we cannot guarantee that the advice will be always suitable for your situation. The use you make of the information provided in the Advice Guide is your responsibility and we cannot accept liability for any problems resulting from your use of them.
3. You also need to be sure before using any of the draft letters provided with our Advice Guide, that they are suitable for your situation and that you have deleted any ‘holding text’ or similar information to help you create the letter and that you have added your own details in the correct locations. It may also be necessary, in some situations for the letters to be adapted slightly. The Advice Guide will usually provide guidance on how they should be completed.
Problems and complaints
4. If you have any problems using the Advice Guide then please read our support section.
5. Purchase of an Advice Guide does not entitle you to any further advice.
Note – if you want ‘one to one’ advice you should use the Telephone Advice service.
6. Payment for Advice Guide is payable in advance and the Guide will not be sent out to you until payment is received. Payment must be made online either by credit card or by pay pal.
Your right to cancel
7. As you are buying a digital product, ie an electronic Advice Guide, this is not something that can be refunded in the same way that a faulty toaster can. Under the Consumer Contracts Regulations you get a 14 day ‘cooling off’ period but if you want to receive your purchase within that 14 days, you will have to waive your right to cancel. For this reason, you are given a choice when buying your Advice Guide – to get it after 14 days but be entitled to cancel during the 14 day period, or to waive your right to cancel and get the Advice Guide immediately.
8. If you purchase the Advice Guide on the basis that it will be sent to you after 14 days, you can cancel your order at any time before then by sending us an email giving the your name, email address (the one used for the purchase so we can trace it) and the date and time of your order. You will also receive an email giving you details on how to cancel.
9. If there are any other problems, you should send us a message using the support form you will find on this website.
10. You acknowledge that the ownership and legal title and all intellectual property rights for all material in the Advice Guide are either vested in us or are as described in the individual document or article.
11. The information and guidance in the Advice Guide is for your personal use only.
13. Nothing in these terms and conditions shall impose on us any liability of any kind or for any amount which we would not have but for this section. Nothing in these terms and conditions shall have the effect of restricting our liability in respect of any kind of loss, damage or liability which cannot or must not be excluded or limited under English law.
14. The agreement between us is subject to English law, and you agree to submit to the exclusive jurisdiction of the English courts if there is any dispute between us which involves court proceedings.